Costa Coffee | Sustainability

Trial for reusable cup scheme

Costa's new scheme BURT – which stands for ‘Borrow, Use, Reuse, Take Back’ – seeks to shift consumer behaviour towards reuse.
Costa Coffee
Costa's new scheme BURT – which stands for ‘Borrow, Use, Reuse, Take Back’ – seeks to shift consumer behaviour towards reuse.

‘BURT’ - Borrow, Use, Reuse, Take Back - will be trialled in Glasgow and inform a future UK-wide rollout of a reusable cup scheme. The six-month trial will use QR codes and blockchain technology to encourage reusable cup adoption.

BURT – which stands for ‘Borrow, Use, Reuse, Take Back’ – builds on Costa Coffee’s work to improve the sustainability of its cups and packaging by utilising innovative digital technology, seeking to shift consumer behaviour towards reuse. The trial launches across 14 stores in Glasgow, the home of COP26, and will last for six months.
 
Costa Coffee will be using the trial to gain feedback from customers and learn about uptake and behaviour towards reusable cups. It will then use its findings to optimise and develop a scheme that will roll out more widely across the UK in phases.
 

How BURT works

To participate in the trial, customers must set up an account to join the BURT scheme by scanning a QR code displayed in one of the 14 participating stores. By making a one-off £5 payment to join the scheme, customers can then scan the QR code on the base of a BURT cup, which links the cup to the customer’s account, via blockchain technology. They can then pay at the till as normal while a barista prepares their favourite handcrafted Costa coffee.
 
BURT cups also fit with Costa Express machines, giving customers even more chances to enjoy perfectly crafted Costa coffee wherever they are.
Costa Coffee
BURT cups also fit with Costa Express machines, giving customers even more chances to enjoy perfectly crafted Costa coffee wherever they are.

After enjoying their coffee on-the-go, customers can return the cup to a participating Costa Coffee store at a time that suits them, where it will be scanned back in by the team, delinked from their account, and hygienically machine-washed in store, ready for the next customer. Customers will be given a new BURT cup with each new order.
 
The trial is being run in partnership with the digital agency, Austella, on its innovative blockchain-powered Valari platform. It will not only reduce the number of single-use cups used but also make it easier for customers who may have forgotten their reusable cups to still be able to pick up their favourite Costa coffee on-the-go, without waste. It is also perfect for those preferring not to carry their own cup around each day.
 
The BURT cups are made from high-quality and durable stainless steel, making them long-lasting and easy to clean in Costa’s in-store dishwashers, and can hold 8oz (Mini), 12oz (Small) and 16oz (Medium) drinks. Not only that, BURT cups also fit with Costa Express machines, giving customers even more chances to enjoy perfectly crafted Costa coffee wherever they are.
 
The trial launches today across 14 stores in Glasgow and will last for six months.
Costa Coffee
The trial launches today across 14 stores in Glasgow and will last for six months.

Commenting on the trial, Neil Lake, Managing Director, Costa Coffee UK&I, said: “Our customers believe passionately in being able to make choices that help them do their bit to protect the environment. Our priority at Costa Coffee is to provide convenient, effective solutions while continuing to serve great tasting, perfectly crafted coffee. We are excited to be the first national coffee company to be offering a solution like BURT, to further incentivise the uptake of reusable cups in our stores.
 
Alongside our newly launched Costa Coffee Club offer of a free drink for every four drinks bought in a reusable cup, we hope this trial will show another way forward in helping to reduce waste whilst improving customer experience. It will also help us understand more about how the UK high street can lead the way in ensuring the long-term environmental sustainability of our planet.”
 
Mark Cundle, CEO, at Austella, said: “Austella is delighted to be working with Costa Coffee to launch the trial of BURT and believes passionately in the role blockchain technology can play in helping businesses reduce their environment impact and make it easier for consumers to make sustainable choices. One quick scan of a QR code and Costa customers will be able to enjoy their favourite coffee in a reusable cup, before dropping it back for the next customer to use, reducing single-use waste.”
 
 

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