Find out what we discovered about

America's best customer service, Papa John's investment plans and new ways to find employees

Dear Reader,

Our weekly newsletter covers noteworthy and curious news from the international hospitality business. Find out what we've discovered about America's best customer service, Papa John's investment plans and new ways to find employees.

Enjoy reading!
Your FoodService Bites team


Succesful Multi-Unit Restaurant Management 2019, Zurich - 21. - 23. May
This highly interactive three-day seminar led by Professor Christopher C. Muller enables participants to move to the next level of corporate restaurant leadership. (Approx. reading time: 3 min.)


Papa John's accepts investment
The Louisville-based pizza chain has agreed to a US$200 m investment from hedge fund Starboard Value LP. A similar offer by former Papa John's CEO John Schnatter was rejected. (Approx. reading time: 2 min.)

McDonald's operators worry about delivery
While delivery has become a necessary part of doing business as a quick-service restaurant chain, the economics of the channel aren't adding up yet for many operators in the McDonald’s system. (Approx. reading time: 2 min.)

Del Frisco's reaches agreement with activist investor
The agreement expands the casual-dining company’s board and added a director endorsed by investor Engaged Capital LLC. (Approx. reading time: 3 min.)

Weekly Research Bite

Transport locations have been one of the growing markets in the past years. Across Europe’s Big 5 countries (GB, France, Germany, Italy and Spain), people spent €11 bn for ready-to-eat food and beverages at transport locations such as train stations, airports or motorway service stations during the past twelve months (YE Sep 18). Germany alone accounts for half of those numbers. Great Britain is a close second.


Crackdown on cannabis foods
Five restaurants in New York have already been stopped selling food and beverages with CBD by the Department of Health. (Approx. reading time: 2 min.)

America's best customer service
The customer service ranking by Newsweek reveals which companies most nurture their relationships with their customers. (Approx. reading time: 3 min.)


Outside the box solutions
With the labour market being tighter than ever, restaurant owners are getting creative when it comes to recruiting and keeping their staff. (Approx. reading time: 1 min.)

Platform for harassment in hospitality
Two food journalists have created a platform aimed at holding employers accountable on issues of harassment and discrimination. (Approx. reading time: 1 min.)

By the way …

Famous restaurant El Bulli reopens in 2020
Renowned chef Ferran Adrià is to reopen his world-famous El Bulli concept next year – but won't be serving food. (Approx. reading time: 2 min.)