Find out what we discovered about

DoorDash's tipping policy, payed-for Michelin guides and rising labour costs

Dear Reader,

Our weekly newsletter covers noteworthy and curious news from the international hospitality business. Find out what we've discovered about DoorDash's tipping policy, payed-for Michelin guides and rising labour costs for US-restaurants.

Enjoy reading!
Your FoodService Bites team


KFC wants to grow again
After 15 years the chicken chain plans to turn its negative unit growth around by providing incentives to operators who build new units. (Approx. reading time: 3 min.)

A new loyalty programme for Chipotle customers
Members or the new Chipotle Rewards programme will receive ten points for any dollar spent at any location, online or in the app. (Approx. reading time: 2 min.)

DoorDash under investigation
The delivery company's tipping policy will be examined by the city of San Francisco’s Office of Labor Standards Enforcement after a complaint by a city supervisor. (Approx. reading time: 1 min.)

Weekly Research Bite
The quick service segment was the key driver for visits in the out-of-home market in 2018. The Big 5 European countries saw an increase of 1.5 percent. In comparison to their full service counterpart, the quick service segment is growing five times faster on average. On top of that, most of the overall out-of-home visits happen here. 4 out of 10 times, customers will choose quick service restaurants. In absolute numbers this is a potential of more than 22 billion consumer touchpoints.


State tourism boards pay for local Michelin guides
Visit California is the latest official institution to spend a large sum on a state-wide guide in the hopes of attracting more fine-dining-tourists. (Approx. reading time: 2 min.)

Cash payments must remain in Philadelphia
An amendment signed by Mayor Jim Kenney prohibits restaurants in the city from refusing to take cash as a form of payment. (Approx. reading time: 3 min.)

Labour costs have risen for restaurants
A survey by technology supplier Harri reveals that roughly two-thirds of US-restaurants have experienced a wage jump between 3 and 9%. (Approx. reading time: 3 min.)

Food & Beverage

Consumers support banning meat-related names for veggie-products
A good quarter of the participating in the survey by polling firm Surveygoo said that words like 'sausage', 'burger' or 'steak' should not be used for vegetarian products. (Approx. reading time: 1 min.)

A plant-bases diet helps people with diabetes
According to a study published in the scientific journal Nutrients eating vegan meals improves insulin levels in people with type 2 diabetes.(Approx. reading time: 1 min.)

By the way …

A sake-infused lager by Iron Maiden
The British heavy metal band collaborated with Robinsons Brewery in Stockport, UK to launch the first lager under their Trooper beer brand. (Approx. reading time: 1 min.)