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[New version] McDonald's new tech ambitions, Papa John's new board member with an NBA past and new restaurant loyalty programs.

Dear Reader,

Due to technical problems yesterday's FoodService Bites did not contain the content we had prepared. But now this version of our weekly newsletter truly covers noteworthy and curious news from the international hospitality business. Find out what we've discovered about McDonald's new tech ambitions, Papa John's new board member with an NBA past and new restaurant loyalty programs.

Enjoy reading!
Your FoodService Bites team


McDonald's to acquire tech start-up Dynamic Yield for US$300 million
The Israel-based tech company provides omni-channel personalization technology that utilizes machine learning and artificial intelligence. McDonald's will start to implement the technology at its US-drive-thrus. (Approx. reading time: 3 min.)

Shaquille O'Neal joins Papa John's board
Former basketball star Shaquille O'Neal will not only become a member of the board but also spokesperson and a major franchisee of the pizza chain. (Approx. reading time: 2 min.)

Domino's Pizza to offer in-vehicle-ordering
The pizza chain is going to launch an app for ordering via car infotainment touchscreens. For this purpose it is working together with in-vehicle commerce platform Xevo. (Approx. reading time: 2 min.)

Weekly Research Bite

The importance of chains versus independent restaurants is very different if you look at the various market segments and countries. In Germany, for example, more than half of the Quick Service visits take place in chain restaurants whilst less than every tenth visit takes place in a full service restaurant. These shares are far lower than in Great Britain where the market is more organized.


How start-up incubators and commercial kitchens can help
Using shared spaces and kitchens can help food and beverage startups by not only providing space and equipment, but also expertise and camaraderie. (Approx. reading time: 2 min.)

20 ways to improve your communication
Leadership blogger Dan Rockwell gives simple yet effective tips to express what you really think without alienating yourself or others. (Approx. reading time: 2 min.)

How restaurant chains are changing their loyalty programs
B.Good and Starbucks hope for more returning customers thanks to newly launched, point-based, digitally powered reward programs. (Approx. reading time: 1 min.)


Time Out Market reveals more details on its biggest US-project
50,000 square feet on three levels, 18 restaurants, three bars and a demo kitchen: new details on the biggest Time Out Food Hall in Chicago. (Approx. reading time: 2 min.)

Impossible Foods partners up with Red Robin
The vegan burger foodtech start-up wins another restaurant chain over. From April onwards all 570 Red Robin units in the USA are going to serve the vegan patty. (Approx. reading time: 2 min.)

What the future holds for JD Wetherspoon's
The British 900-unit-strong pub chain has been reporting a drop in profits, putting 19 outlets on the market and increasing prices twice in a short period of time. (Approx. reading time: 4 min.)

By the way

The world's first blockchain whiskey
Drinkers of Alisa Bay scotch can track the production cycle from source to store with the help of blockchain technology. Manufacturer William Grant&Sons hopes to combat fakes this way. (Approx. reading time: 2 min.)