foodservice Bites

Dunkin', Chipotle and the importance of digital orders for click & collect

Dear Reader,
Our weekly newsletter covers noteworthy and curious news from the international hospitality business. Find out what we've discovered about Dunkin', Chipotle and Domino's. Also, take a look at our research about the importance of digital orders for click & collect.
Enjoy reading!
Your foodservice Bites team

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Editor's note: 
On stage in Zurich: Clive Schlee, Pret A Manger/UK
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Engaging Teams and Living Values
•    The Importance of Individual Feelings
•    The Role of the Leader
Hongkong: after graduating from Oxford University with a degree in Modern History, Clive worked for Jardine Matheson in Asia for sixteen years, where he headed their Restaurant Division. London: he joined Julian Metcalfe as a partner at Itsu in 1998 and was CEO of Pret A Manger from 2003 to 2019.
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Weekly Research Bite

The importance of digital orders for click & collect got a boost  
During the 12 months before the outbreak of COVID-19, so between March 2019 and February 2020, 4% of the Foodservice Spend across the BIG 5 Western European countries was made through digital orders. During the pandemic – March 2020 to May 2020 – this share tripled to 12%. The largest driver within digital was certainly ordered for delivery – mostly to people’s homes. But the importance of Digital orders for pick up (click&collect) also got a tremendous boost through the crisis, growing form 1% to 3% of consumer spend. And whilst all countries were around 10% digital orders, in Great Britain it grew to 22%.


Dunkin' is closing 800 US locations
Dunkin' is permanently closing 8% of its United States locations, which amounts to roughly 800 restaurants. (Approx. reading time: 2 min.)

Casual Dining Group rebrands as The Big Table
Casual Dining Group (CDG) has been acquired in a pre-pack administration deal by private equity firm Epiris, the former backer of restaurant group TGI Friday’s. (Approx. reading time: 4 min.)


Chipotle to hiring 10,000 more employees
Chipotle Mexican Grill Inc wants to hire another 10,000 employees in coming months. The company will also launch a revamped career website. (Approx. reading time: 4 min.)

Domino's promotes Art D'Elia to marketing chief
Domino's Pizza has promoted Art D'Elia, making him the chain's new executive vice president and chief marketing officer. (Approx. reading time: 2 min.)

COVID-19 crisis

5 lessons for restaurateurs reopening during the pandemic
Take a look about how to lead a successful team during challenging times. (Approx. reading time: 2 min.)

83% of NYC restaurants can’t pay their rents

More than 4 out of 5 restaurants, bars and nightclubs in New York City (83%) could not pay their full rents in July, and more than a third (37%) were unable to pay anything, survey finds. (Approx. reading time: 3 min.)

By the way

How model customers keep Tokyo restaurant diners at a social distance
The coronavirus pandemic might have left many restaurants empty, but one establishment in Tokyo is enforcing social distancing with the help of some model customers. (Approx. reading time: 4 min.)

If you would like to read more in-depth stories from the international hospitality business, take a look at our trade journal for the Horeca sector foodservice Europe & Middle East. 
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