foodservice Bites

Shake Shack, Deliveroo and restaurant revisits

Dear Reader,

Our weekly newsletter covers noteworthy and curious news from the international hospitality business. Find out what we've discovered about Shake Shack, Deliveroo and Dine Brands Global. Also, take a look at our market research on restaurant revisits in the European market.

Enjoy reading!
Your foodservice Bites team

Market Research

Restaurant revisits have grown strongly year by year
Over the last five years – year by year – visits to restaurants across the BIG 5 Western European countries have not only been growing constantly, consumers’ revisit intention has also been growing strongly over these years. Whilst in 2015 57% of all customers mentioned after the visit that they will definitely come back in the next four weeks, this has been growing to 60% in the Year 2019. The statement that consumers “will definitely come back” is – however – different from one country to another. In the more Northern countries (Germany and GB) it is just a little over 50%. In the more Southern countries (France, Spain, Italy) it is close to two third.

Covid-19 crisis

How US restaurants create a sense of place in times of lockdown
Restaurants try to bring their typical atmosphere and USPs to customers' homes when only take-away and delivery is possible. (Approx. reading time: 3 min.)

What the shutdown means for independent restaurants
Many so-called 'mom and pop places' in the USA might not be around any more when the crisis is over. (Approx. reading time: 2 min.)

NRA asks US congress for $240 bn bailout
The National Restaurant Association announced a multi-pronged “Blueprint for Recovery” plan for restaurants that includes an $240 bn federal recovery fund. (Approx. reading time: 2 min.)

In UK the hospitality business will be one of the last sectors to reopen
Pubs, restaurants, hotels and other hospitality businesses will be one of the last sectors to exit lockdown, minister for the cabinet office Michael Gove has said.


After criticism Shake Shack returns $10 m government loan
The 189 units burger chain had received money out of the Paycheck Protection Program (PPP) which was originally aimed to help out small businesses. (Approx. reading time: 2 min.)

Hundreds of IHOP and Applebee's units have been closed
Parent company dine brands global said it is furloughing corporate employees but did not reveal how many. (Approx. reading time: 2 min.)

Delivery & Take-away

Amazon investment in Deliveroo provisionally greenlit
The Competition and Markets Authority said it had taken the decision due to a “deterioration” in Deliveroo’s financial position caused by the coronavirus outbreak. (Approx. reading time: 3 min.)

CMA lifts order on Just Eat merger
UK regulators have lifted an enforcement, meaning the recent food delivery tie-up is free to begin its integration. (Approx. reading time: 1 min.)

By the way

Money on the wall: The reserve for hard times
Some restaurants and bars have been decorating their walls with guests' messages scribbled on dollar bills. They use that money now to support laid-off workers. (Approx. reading time: 4 min.)