foodservice Bites

Starbucks Seattle, Darden Restaurant and digital ordering

Dear Reader,
Our weekly newsletter covers noteworthy and curious news from the international hospitality business. Find out what we've discovered about Starbucks Seattle, Darden Restaurants and Lidl. Also, take a look at our market research about the opportunities of digital ordering.

Enjoy reading!
Your foodservice Bites team

Market Research

The restaurant industry has certainly not been a fast mover regarding digital ordering over the last decade. However, it is catching up. In 2015, European consumers spent a little over €5 billion for products being ordered digitally. In 2019 this number grew to an impressive €16 billion. This means the compound annual growth rate has been +30% and therefore grew 12 times faster than the whole market being now 5% of consumer spend. Of course ordering digitally for delivery is one key driver, whether it is through aggregators or directly at the restaurant and whether it is through an app or the internet. However, we also measure a fast growing acceptance of Click&Collect as well as digital orders (through terminals) in the stores.
www.npdgroup.com

Brands

Lidl to open a pub in Ireland
The German retailer has unveiled plans to transform a part of its new store in Dundonald into a public house. (Approx. reading time: 3 min.)
www.irishnews.com

Taco Bell grows its Cantina concept
The California-based chain wants to open more locations of its Taco Bell Cantinas with an updated digital experience. (Approx. reading time: 3 min.)
www.restaurantbusinessonline.com

Starbucks closes its Seattle Reserve store
The coffeehouse chain was forced to do so, after an employee tested positive for the coronavirus. (Approx. reading time: 3 min.)
www.nytimes.com

Management

Subway presents its new COO
Mike Kappit, who previously held the job of president of Carrabarra's Italian Grill, joins the sandwich giant as their new chief operating and insights officer. (Approx. reading time: 2 min.)
www.restaurantnews.com

4 tools for combatting the corona virus
The trade journal NRN has compiled a list of 4 tech-forward tools that help prevent spreading the virus. (Approx. reading time: 5 min.)
www.nrn.com

Darden Restaurants changes its sick leave policy
Amidst the corona virus outbreak the parent company of the popular restaurant chain Olive Garden now offers paid sick leave to its employees. (Approx. reading time: 2 min.)
www.cnbc.com

Delivery

Doordash is adding two new concepts to its ghost kitchen
Two San Francisco-based restaurants, RT Rotisserie and The Italian Homemade Company, are joining the shared commissary kitchen concept in Redwood City, California. (Approx. reading time: 3 min.)
www.chainstoreage.com

Are active users of third-party delivery dropping?
According to a new report by app intelligence provider Apptopia, monthly active users of services like DoorDash, Caviar, Uber Eats, Grubhub, Seamless and Postmates have dropped 13.3% since last May. (Approx. reading time: 4 min.)
www.restaurantbusinessonline.com

By the way

A deli music tour
The US American girl group Haim will be playing at different delis throughout the USA to celebrate the release of their third studio album. (Approx. reading time: 2 min.)
www.eater.com

If you would like to read more in-depth stories from the international hospitality business, take a look at our trade journal for the Horeca sector foodservice Europe & Middle East. Read now!

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