USA

Top 25 Gastro-Marken – Social Media

Die größten Restaurant-Ketten der USA sind natürlich auch in Sachen Facebook, Twitter & Co. vorne. Im Juli 2009 wurde erstmals ein entsprechendes Ranking erstellt. Damals rangierte Starbucks vorne, gefolgt von Subway, McDonald's, KFC und Krystal.

Jetzt, im März 2011, sieht die Social Media-Hitliste wie folgt aus:

1. Starbucks (1)
2. McDonald's (3)
3. Subway (2)
4. Krystal (5)
5. Pizza Hut (14)
6. Chick-Fil-A (17)
7. KFC (4)
8. Taco Bell (8)
9. Wendy's (7)
10. Burger King (6)
11. Dunkin' Donuts (9)
12. Krispy Kreme (N/A)
13. Dairy Queen (15)
14. Buffalo Wild Wings (N/A)
15. Jack in the Box (13)
16. White Castle (22)
17. Domino's Pizza (21)
18. Papa John's Pizza (N/A)
19. Chipotle (10)
20. Olive Garden (16)
21. IHOP (11)
22. Denny's (18)
23. Carl's Jr. (N/A)
24. In-N-Out Burger (24)
25. Hardee's (N/A)

The nation’s biggest restaurant brands continue to dominate in social media as they move beyond branding and use the online tools to drive traffic at the local level, according to the latest Social Mention Index from social-marketing software firm Vitrue.

Starbucks, McDonald’s and Subway took the first three spots in the top 25 rankings, which Vitrue said are based on the number of online mentions the companies garner on social-networking sites like Twitter and Facebook, photo-sharing sites like Flickr, check-ins on location-based services, and inclusion on blogs.

“The mentions we’re monitoring here continue to increase,” said Vitrue chief executive Reggie Bradford. “That awareness starts to drive their brand and starts to drive action. Now the question is how the biggest brands are leveraging platforms that create advocacy and point those fans to an individual store or produce a coupon from a check-in.”

Starbucks retains its No. 1 ranking in the March 2011 SMI, compared with the first such ranking Vitrue compiled for Nation’s Restaurant News in July 2009. While the coffeehouse chain trails No. 2 McDonald’s and No. 3 Subway in terms of worldwide locations, its 20.3 million “likes” on Facebook and 1.35 million Twitter followers tower over the competition.

McDonald’s, which had been No. 3 behind Subway in the 2009 SMI, surpassed the sandwich chain this year in social-media presence, even as Subway overtook McDonald’s title as world’s largest restaurant chain in terms of total worldwide units. McDonald’s has 7.6 million Facebook likes and more than 111,000 Twitter followers to Subway’s nearly 4 million Facebook likes and 44,000 Twitter followers.

Smaller yet influential chains also rank high in social mentions, the report found. Krystal, which has 386 units in 11 Southeastern states, moved up one spot to No. 4 on this year’s SMI. In-N-Out Burger, which has more than 250 locations, mostly in California, once again is No. 24 on the list.

Pizza Hut and Chick-fil-A, Nos. 5 and 6, respectively, made big leaps into the top 10, which is rounded out by KFC, Taco Bell, Wendy’s and Burger King. New entries into the top 25 SMI rankings since 2009 include Krispy Kreme, Buffalo Wild Wings, Papa John’s Pizza, Carl’s Jr. and Hardee’s.

Bradford said the biggest change in social media since 2009 — the year Twitter gained wide adoption among restaurant companies and location-based platform Foursquare debuted — is the widespread buy-in from executives in foodservice and other industries.
“With the pervasive growth of Facebook, Twitter and Foursquare, and the time spent on them by consumers, people realize it’s more than a fad and becoming a dominant form of communication.”

“Social media is the great equalizer, where you don’t need a $100 million budget to be successful,” Bradford said.

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